Operational Excellence Assessment

Consistency, efficiency and accountability define operational maturity. Rate your organization across seven dimensions and receive your maturity level with a recommended focus.

IGMA™ Assessments

Select every statement that reflects your organization today. Your result updates as you progress.

01Process Maturity0 / 100

Core processes are documentedProcesses are standardizedHandoffs are clearVariation is controlled

02Performance Management0 / 100

KPIs are definedTargets are setReviews are regularActions follow data

03Quality & Consistency0 / 100

Quality standards existDefects are trackedRoot causes are addressedCustomers get consistent service

04Efficiency & Cost0 / 100

Waste is identifiedCosts are managedProductivity is measuredImprovements are quantified

05Operational Governance0 / 100

Ownership is clearDecisions are timelyEscalation worksControls are effective

06Technology & Automation0 / 100

Systems support operationsAutomation is appliedData is reliableDashboards are used

07Continuous Improvement0 / 100

Improvement is routineTeams own their processesLessons are capturedBest practices spread

Your current result

0/ 100

Level 1

Reactive Operations

Operations are inconsistent and firefighting is common. Standardize core processes and define KPIs first.

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