Strategy decides what to do. The operating model decides whether it gets done.
This playbook helps executives design the operating model — structure, processes, decisions, governance and technology — as one coherent system that turns strategy into repeatable performance.
The implementation sequence
From intent to embedded, self-renewing capability.
Anchor
Start from strategy and the outcomes the model must deliver.
Design Structure
Shape roles and units around value, not tradition.
Define Processes
Make core work repeatable and measurable.
Set Governance
Clarify decision rights and accountability.
Enable
Align technology, data and capability behind the model.
Four dimensions to get right
Weak in any one dimension weakens the whole.
Structure
How units and roles are organized.
Process
How core work flows and is measured.
Governance
How decisions and accountability work.
Enablement
Technology, data and capability.