The modern CHRO is not the head of HR. The CHRO is the executive who makes people a source of competitive advantage.
This playbook defines the operating model of a business-first CHRO — one who begins with enterprise objectives and translates them into leadership, capability, culture and workforce decisions that move the business.
The CHRO mandate
The people operating model
Seven priorities of the modern CHRO
People Strategy
Translate business goals into workforce, leadership and capability priorities.
Leadership Pipeline
Build succession and develop leaders ahead of need.
Organization Design
Shape structure, roles and decision rights around strategy.
Culture & Engagement
Make culture a managed system with measurable signals.
Performance & Reward
Link contribution to reward with fairness and clarity.
People Analytics
Decide with workforce data, not intuition alone.
HR Operating Model
Run HR as a service model that scales with the business.
People strategy is business strategy.